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Ordering and Delivery
What are my payment options online?
We accept any of the following methods of payment online - Visa, Visa Debit and MasterCard. All orders are processed and charged in one payment at the time of placing the order.
Will I receive confirmation of my order?
All orders will be confirmed via email, to the email address you provide when you place the order. This will provide details of what you have ordered, your home address, delivery address (if different) and when you can expect delivery. If you do not receive an order confirmation, please check in your spam or junk folder as it may have ended up in there. If you need a copy of your confirmation email, please contact us.
Do I have to pay a delivery charge?
Yes, all orders are subject to a £4.99 delivery charge. This will be clearly marked at the checkout and is charged per order, not per item.
How soon after I place my order will the items be delivered?
Each item is individually labelled with the relevant delivery lead time or you can click here to view delivery details for each group of items. We deliver items at various times of the year, when it is the most appropriate time for you to plant them. Due to the live nature of the products we sell, there are occasions when stock can take a little longer than planned to arrive. We will always dispatch items as soon as they ready and endeavour to keep you updated if an item is significantly delayed.
Will all items arrive at the same time?
Not always. We have to dispatch different groups of items at various times of the year so that you can get the best performance from them. This can sometimes result in multiple dispatches in order to fulfil the order. To review the delivery details of each group of items click here.
Can I have the items delivered to an address other than my home address?
Yes, when you place the order you will have the option to amend or alter the delivery address. This will allow you to send items to your friends, family or to your work address.
Do you put prices on the delivery note?
No, we don't. We realise that you may be ordering a gift for someone, so we don't print prices on delivery notes. To check how much you have paid for an item, please see your order confirmation email.
Can I add a delivery message to my order?
Yes, when placing your order you will have the option to add additional delivery details. This will be displayed on the parcel the courier will deliver to you.
An item is showing as out of stock on your website, will it be available in the future?
Yes, if the item still appears on our site we are expecting to get stock again. An item is marked out of stock when we have a temporary problem getting stock or if an item is out of season. The product listing page will let you know in which months we usually have an item available to buy. If we know we can't get hold of a product again, we will remove it completely from our site.
How secure are my details on your website?
We take the security of the information you provide very seriously, which is why we insist on using an SSL Security Certificate, issued by the most trusted provider possible. If you would like more information on your security and privacy you can click here.
Can I get a VAT receipt or invoice?
Yes, please contact us to request one.
Where do you deliver to?
We deliver to all parts of the British Isles. However we regret we are unable to dispatch our goods to the Republic of Ireland or the Channel Islands due to excessive freight costs. We currently do not ship to countries outside of the UK.